YOUR PEOPLE MAKE THE DIFFERENCE.
BUILD LEADERS AT EVERY LEVEL.
Making it all work.
It is important to remember that there are leaders at every level, with varying accountability pending where you are in the hierarchy: executives, managers,
supervisors, team leaders and value stream managers.
But the traits all leaders share are:
Challenging the status quo
Ability to orchestrate change
Willingness to experiment and learn
Readiness to lead by example. “talk it, walk it, teach it“
Developing a sustainable “operational excellence” culture is the outcome of 1,000 things done the right way, but it begins with the development of leadership routines up and down the organization.
In our interactions within A&D, Manufacturing and Service organizations there is a consistent theme to the problems they face as they work to advance operational excellence. The ticky issues will likely come as no surprise; they include ones most of us are already aware of and have encountered for years:
Lack of top leadership engagement
Unwillingness to show patience to allow improvement to work
Difficulty sustaining a systemic focus
No consistent process for developing and deploying resource capabilities
Each of these issues can be traced to an absence of the routines necessary to lead and manage operational excellence initiatives.